Share your voice on ResellerRatings.com Order from repair clinic or other company. Major Appliance Parts in Los Angeles, CA. Free tech support. Then found out I only needed the one prt as I suspected. Except for M. Bondi. Gain trust and grow your business with customer reviews. On June 27 we receive another email saying that it would be another two weeks before they would receive parts, 5 days later we get tracking number for one control board and other board still on back order. Your feedback is much appreciated. A metal wire on it popped off when installed. I searched on the internet and this company not only had the exact part number for my model Whirlpool the price was $50 - 90 less per gasket priced by others on line. When a real person got on the phone I had to explain to him that I literally got a box of junk to include used rubber gloves and other trash but not the parts I ordered. Yes there are much better companies with better customer service. It appears to be a bait-and-switch to get you to buy from them rather than another vendor. Thank You AppliancePartsPros.com for doing business the old-fashioned way~! Some time later I got an email telling me my order was on "hold" because of "fraud.Called them, waited a long time.They told me that it was suspicious that my mailing and shipping addresses were different.Like millions of Americans I live in a rural area and don't have home delivery of mail.After their offensive interrogation I cancelled the order.I deal with dozens of rentals and need parts continually. AppliancePartsPros ranks 8th among Appliance Parts sites. Called them back to return it, no problem except! When you have no clue what your doing on a DIY do it yourself repair, its nice when the website actually directs you to just the part you need and has a DIY video that makes it easy and is also 100% accurate to what you will experience when doing the job. AppliancePartsPros has a consumer rating of 2.83 stars from 37 reviews indicating that most customers are generally dissatisfied with their purchases. The cs person said she couldn't cancel the order and sent an email to the warehouse and asked them to cancel the order. Thank you for writing this review. I was hoping my washing machine was going to be to hard for me to fix and we'd have to get a new one. I was able to find what I needed quickly. Two days later we receive an email stating that parts were on back order for two more weeks. When I called the company I was told that they couldn't find my phone number, email or purchase number even though the funds were withdrawn from my account. Open 7 AM until 8 PM Eastern Time, 7 days per week We enjoy hearing from our customers. Only saving grace. I highly recommend using paypal so if an issue arises you can get your money back. Paid extra money to have it shipped overnight and did not receive the part for 3 days. They responded that it was Samsung's fault. Makes you pay to return because of their error. Appliance Parts has the information and support you need when buying parts. Just ordered so final judgement still pending. On June 10 we ordered 2 control boards for or stove because they said that the parts were in stock and would be shipped the next day. 165 reviews for Appliance Parts 365, rated 1.00 stars. This company is not professional at all. Lists parts not compatable. I ordered a part on Saturday for my dishwasher. They would not pay the return fee, Okay! Thanks guys, I am a happy customer. I wrote to them to ask if I'd be refunded if I mailed it back. You are off on most holidays. This website is great too; they had a special deal that helped save 10 percent off the purchase price. I love this place. I made my first (and last) purchase from them because I believed that the product would actually arrive on the date specified, but it didn't, and their support was just smug about it. I provided the Oven Model and Serial Number and was delivered the wrong part. 24. Thank you for the endorsement. Parts delivered fast, Helpful videos, and easy to navigate website. I won't waste time with them. Parts delivered fast. I am 64 now and I think I started using them in about 1985! The main reason I chose to buy from them was the delivery date. I will be posting on every site I can. I will continue to use this site for my future needs. Now tracking says it will arrive Oct 31. Told that parts were in stock and did not have to ordered. One their website, they show a delivery date, don't believe it. After several weeks of waiting for my refund, they only credited me $25. CATEGORY appliance repair. Their website stated priority 2-3 day shipping for a higher shipping rate. Great store and quick shipping. Eric H. Virginia Beach, Virginia "When you say ‘Fast Shipping’, you aren't kidding! DESCRIPTION OF WORK We needed parts ASAP for some customers on their ovens before Thanksgiving. When you need a part quickly, don't order from this company. The parts came Monday. Don't forget to check us out on Facebook. Customer Service SUCKS! They generously offered to not make me pay for shipping again on the entire basket I already ordered AFTER I sent them back the 1/3 basket I didn't order, that they keep sending customers. I come to Appliancepartspros for all my appliance needs. Wholesale prices on all appliance parts. The exact part. Read real customer ratings and reviews or write your own. ISo I thought I would pay the return fee, wrong! They would not pay return shipping. 84,834 reviews for Genuine Replacement Parts, 4.8 stars: 'I needed to replace gaskets for both of the refrgerstor door on a refrigerator that came with the house I bought 2 years ago. I saw today they shipped me out a new one without me even sending the old one back! They suggested I needed 2. On line help was fast and excellent. And I kept explaining yes it did, but it was a box full of junk and not the part I ordered... after about 10 minutes of conversation and being placed on hold multiple times for almost an hour in total... they finally refunded my shipping and re-ordered... then they asked me to HOLD ON TO THE BOX OF TRASH FOR 30 DAYS IN CASE THE WAREHOUSE NEEDS IT BACK!?!?!?! Thank God for a microwave oven and outdoor grill so we could cook our food. I purchased two censors for my dryer, but never received them. I asked for an rma to send it back and learned that I would have to pay shipping on the return and wouldn't get back any of the expedited shipping that I had paid already. When the parts arrived it turned out to be a box of JUNK PARTS! Wrong part with circuit ribbon missing and second board still in never never land. Share your voice on ResellerRatings.com The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Thank you so very much!! If you are fortunate enough to read this before you purchase from Appliance Parts Pros, then here is a bit of info that might save you some grief. I will not buy from them ever and suggest that you think about not purchasing from them because of their very bad attitude. I purchased a part for my refrigerator. Fast, I especially like and use the accompanying videos. No they couldn't, it was as $4.00 more which of course I was willing to pay. Thank you for choosing AppliancePartsPros.com. The rack that rolled out would literally fall out of the dishwasher because, with broken brackets, the wheels were turning sideways and couldn't roll. Fast service and the video tutorials are wonderful! Major Appliance Parts in Cleveland, TN. 81 reviews of Appliance Parts Pros "Had all the difficult parts to find for our Jenn Air cooktop in one place, in stock and at very fair price. Super-fast, even during Covid19 and everything spot on. We appreciate your review. TAKE YOUR BUSINESS ELSEWHERE! Prices are fair shipping is fast returns are horrible! Made sure parts were here as promised. Customer service would NOT refund any shipping costs and could care less about my frustrations. What a nice surprise! We've helped millions of people save money & fix their broken appliances quickly with quality parts. Sei d'accordo con la valutazione a stelle di Appliancepartspros? © 2020 Trustpilot, Inc. All rights reserved. While APP did call me back for verification ( an hour or so later) and did follow up with emails, I suggest going elsewhere. Thank you!" Will not subject myself to this abuse again. We help people save money and fix their broken appliances quickly by providing quality parts and free repair help. What? I ordered a part and paid for fedex smartpost. Read real customer ratings and reviews or write your own. Small Appliance Parts in Cincinnati, OH. I emailed them telling them I'd like to wash all my families silverware at once not just one fork at a time, could they please send me the entire part I ordered? We’re in this together! Pros I have been in a number of call centers doing customer service since 1997. The parts worked great . Great experience ! Can I please have your order number? Cons. I didn't get my Product or a refund. I returned the part in perfect condition, same packaging, never used or even taken completely out of the box and I paid for shipping. Great experience. Now I have to pay shipping both ways to get my money return. I could have drove to Illinois and back and had the part installed before its due to arrive. Can't trust Appliance Parts Pros. AppliancePartsPros has a consumer rating of 2.83 stars from 37 reviews indicating that most customers are generally dissatisfied with their purchases. Within an hour of ordering it, I was able to fix the one I had. Ripoff Report on: Appliance Pros Parts - Appliance pros parts horrible return policies louisville kentucky So Far in parts selection and ordering the experience was easy - website great - information thorough - expected delivery great. So, they must get a better deal on shipping than me. We use cookies for analytics, personalization, and ads. I could have ordered from Amazon.com with two day shipping (free). Read real customer ratings and reviews or write your own. Do not order from this business! I called and verified I could expect delivery by Oct 30. I'm a total amateur at fixing appliances, but this website makes it possible for me to save $hundreds by selling me the right part and showing me how to fix it. DO NOT WASTE YOUR MONEY WITH THIS COMPANY IT WILL DELAY YOUR APPLIANCE FIX. I would not recommend Appliance Parts Pro to anyone and will add this review to all references. I received my part broken, called and spoke to service. Genuine OEM Replacement Parts. I ordered the wrong part by slip of the finger and called 10 minutes later on a sunday. 365 days to return any part. I ordered a replacement silverware basket for my dishwasher, took the time to order over the phone to make sure I ordered the correct one. Appliance Parts Pros followed through. They should get 6 stars. They sent the wrong part. Fast and online help was excellent. I could have saved $80. We are happy you found us. Share your voice on ResellerRatings.com By using Sitejabber, you agree to our Terms of Service and Privacy Policy. The problem happens if anything needs to be returned. Customer Service/ Parts Pro (Former Employee) - Cleveland - November 16, 2018. How to fix samsung rf260beaesr refrig freezer over freezing on warmest setting, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. No stove for over 2 months I ordered from them because they said that they had the boards in stock. This organization is not BBB accredited. I needed 1 part. I wont do this again with any company. 00 each plus 14.00 shipping. Finally called and ordered the parts from Repair Clinc and should be here in another week. Contacted customer support and they said they don't guarantee their estimated delivery dates. Not to mention the best prices I seen -though price was not my first consideration this time. Nothing happened I called by 3 weeks later they lost my pictures and the person no longer worked there. Are there other similar companies to appliancepartspros that are less expensive or better? Thank you for taking the time to review our site. I purchased a new upper grille for my whirlpool microwave but it was the wrong color. WILL NEVER ORDER from this company again. I'm fixing it my self and saving about 500 dollars. Should advertize on facebook. I have worked at AppliancePartsPros.com (APP) for a year. That is why there are many people who have provided them with positive RepairClinic reviews already. We are happy you chose us to help you fix your appliance. See BBB rating, reviews, complaints, & more. It took me less than 10 minutes and wow it fits perfect. Services Offered . They will tell you 7-10 days. Consumers complaining about AppliancePartsPros most frequently mention customer service and next day problems. I picked the part based on my refrigerator manual. They will not stand behind returns. I've fixed my dishwasher twice and am about to fix my washing machine. You have been warned. Have a question about AppliancePartsPros? Do not order from this company. 283 talking about this. If the management at this company can't figure out how to expeditiously process new orders, just think how they fail in other areas. Very informative! Appliance parts… On line parts and processing was excellent. Pros. Thank you for taking the time to share your experience. Horrible customer service, rude snarky. BBB accredited since 11/12/2014. So, is appliancepartspros.com safe? I placed my order with another company, who I called and they answered quickly and were very helpful. The WoT scorecard provides crowdsourced online ratings & reviews for appliancepartspros.com regarding its safety and security. Very bad service. Congrats on the repair. So, the point of me taking the time to write this review is, if you need to buy a part online use Amazon, Google Express or check with the seller to guarantee they have a decent return policy. They work with you on getting the right part. Not with Appliancepartspros. They did not cancel and sent me the part. Overall, it is still safe to say that the company is a reliable and legit business when it comes to selling appliance and equipment parts. I have done business for years without problem until NOW. Chinese ripoffs are better than appliancepartspros. Thank you for taking the time to let us know how we did. Appliance parts pros was one of the best jobs I ever had Customer Service and Technical support (Former Employee) - Cleveland, TN 37311 - July 13, 2016 Management was spot on and the Job culture was very laid back and friendly. Thank you for filling out the survey. I then sent an email through their "contact us" portal asking that the order be cancelled, again, within an hour of ordering. Any company that I have ever dealt with has been happy to cancel an order quickly and with no attitude. Their wide range of items available and 365-day return policy makes them an ideal choice for you. Prices are fair shipping is fast. Consumers complaining about AppliancePartsPros most frequently mention customer service and next day problems. Pros. AppliancePartsPros ranks 4th among Appliance Parts sites. I had one part that I needed to reorder a few years later and the part was not in good shape Called customer service .agent was so very helpful and sent another one. BBB accredited since 8/3/2009. Shipping price very fair as well and shipped early next day." They literally told me that they do not check in parts when they arrive - so how are customer supposed to get a credit? See BBB rating, reviews, complaints, request a quote & more. When part arrived, it the wrong part, so I asked if they would reimburse shipping. Contact & Support AppliancePartsPros.com, Inc. 16501 Ventura Blvd Los Angeles CA 91436 United States ☎ +1 877 477 7278 We hope the repair was successful. They asked for pictures and said they would make it good. I can't recommend this company any more than this. It cost about $130 plus shipping. I didn't want to spend the money on shipping if it would be turned down for a refund since it was installed. Will send wrong parts and make you pay to return. When I contacted them they asked me for the tracking number so that they could verify it was returned - are you kidding me? They don't secure items in plastic and my item came with missing a critical part to enable me to not use the machine for 3 extra days due to having to go to home depot during covid19 crisis. Appliancepartspros reviews (www.appliancepartspros.com): Not a return-friendly company/Is not on the up-and-up with personal account details. Ordered 2 parts by Chat. I spent an hour on hold and they were more concerned about the shipping. Their prices are higher than other companies. Pros I have been in a number of call centers doing customer service since 1997. I called customer service, but, despite being during the hours on the website, the office was closed. We’re in this together! They claimed it was my fault for using standard shipping and completely dismissed the fact that they provided a delivery date on their website for that delivery method. Company then refused to give me partial refund for their incompetent packaging which box was damaged allowing nut to full out of. Then 7-14 days and finally they will tell you they don't know when. I put the wrong color grille on, looks bad but oh well. Simple, straight forward ordering process. At checkout the estimated delivery was Oct 30. I have neve had a bad experience with them, more importantly ever got the wrong part! Horrible shipping, they don't seem to realize the world is moving at a faster pace these days. Paid extra money to have it shipped overnight and did not receive the part for 3 days. Not long-term tenable. We quick ship Replacement Parts from Orange County, CA; Chicago, IL; Houston, TX; & Boston Massachusets, and many other locations. It was not the answer to my issue. Cindy H was very helpful in the online chat. Appliance Parts Pro took seven days. I returned and CANNOT get a credit for damaged parts! They didnt help much on getting the right prt. Disappointing customer service -- Steer clear, If you call them you will be on hold forever, Samsung RFG297AARS freezer door handle repair. Appliance Parts Pros.com will save me huge amounts of money when appliance parts fail again. Started return process on Saturday before arrival and went to local parts store and got part. To find more information about reviews and trust on Sitejabber.com please visit. I have a guaranteed 40 hours a week, I have great benefits right out the door, the admin is willing to work with you on just about anything, and they pride themselves on constantly improving … When you have no clue what your doing on a DIY do it yourself repair, its nice when the website actually directs you to just the part you need and has a DIY video that makes it easy and is also 100% accurate to what you will experience when doing the job. Website is misleading. It was like installing a generic and not an OEM part. I ordered on a Wednesday, but the tracking info said delivery would be on Monday of the next week (got here on Tuesday). I have purchased parts for my Washing machine and refrigerator. I have used this company several times over the years. I won't be using them again, they are on my Black List, Unless you can wait almost 2 weeks for a part! Their email stated 1.7 days average for shipping but now it's going to take at least 5? We are happy everything worked out. I needed the part asap so I paid for quicker shipping. They did repay me $24.00 for the returned part. Thank you for telling us. I have purchased parts for my Washing machine. What made you choose appliancepartspros over similar businesses? We're always striving to improve our customers' experience, so we appreciate your feedback. Learn how to stay safe during COVID-19 in our new guide: The part had cost me $48 the return fee was $38. Thank you for sharing your feedback with us. Let The Buyer Beware! This is the first place where I have worked that gave me the tools, training, and management support to be able to truly “take care of my customers” just as I would like to be treated; instead of having an assembly line or production mentality. FED EX tracking showed part picked up on June 26 then it went into never never land finally arriving on Aug. 3 by USPS. I provided the Oven Model and Serial Number and was delivered the wrong part. I read the reviews and was having second thoughts. 46,095 reviews for AppliancePartsPros.com, rated 4.51 stars. I saved my self a bundle. Cannot recommend them more. I ordered a part for my washing machine and then paid for next day service so that I wouldn't have laundry stacking up. Your review was very nice. Over 2.1 million appliance parts in stock, ship the same day. Definitely ordering from someone else. See BBB rating, reviews, complaints, & more. 7,099 reviews for Genuine Replacement Parts, rated 3.93 stars. What was shipped to me was NOT that part. I watch the video and order the parts on Friday. Thank you for completing the feedback form. They have plenty of corporate scripted responses for just this issue, which suggests they deal with this issue often. Easy order verification and they fail, all they need to do is pick up the phone to verify an order and they fail at that. Stay safe with our COVID-19 guide. Very satisfied!! She got me to the right part for our oven. Information was. This is the first place where I have worked that gave me the tools, training, and management support to be able to truly “take care of my customers” just as I would like to be treated; instead of … I bought a heating element for my dryer and it did not solve the issue. They are entering into a rippoff business. Ordered a compressor start device for fridge. I have been without a stove for 2 months. We look forward to helping you with any future appliance repair needs you may have. Claim your listing for free to respond to reviews, update your profile and manage your listing. So total postage cost me about $20.00. I wouldn't order from these guys! Very disappointed with Appliance Parts… Very disappointed with Appliance Parts Pro. I ordered a 'wheel kit' for my dishwasher because it was either get this kit or get a new dishwasher! Part didn't even go out until over 24 hours later (during the week) and is going to take a minimum 5 days to reach me (if I'm lucky). I paid extra shipping because their website said delivery in 1-2 days (and it still does). The website was easy to navigate and I was able to find the part I was looking for. I ordered a $50 part. Your comments are most welcome. $14.00 shipping should have been no more than $5.00. “Most appliance repairs are actually fairly easy,” states AppliancePartsPros CEO Roman Kagan, “and we make them even easier by providing expert, step-by-step instructions.” The attached YouTube video, "How to Replace a Washer Lid Switch" features senior vice president Matt Hansen, a seasoned appliance technician. Come find out The part traveled from Illinois, Wisconsin, Mississippi, Arkansas, Dallas before arriving to my State Oklahoma.The company does not make you aware of this when you select this shipping method. Very disappointed with Appliance Parts Pro. Thank you for sharing your experience. I called customer service and sat on hold about 20 minutes before I could speak to someone. I ordered a replacement agitator cam kit for our old Roper washer yesterday afternoon and I expected it early next week since I only chose standard shipping. Just be aware that their return policy is not user friendly. So basically a partial refund. Learn how to stay safe during COVID-19 in our new guide: They not only had the part I needed in stock, but it was reasonably priced and was shipped within, Got it in two days from them for 68.00 Looks a little different from original, but same, Go ELSEWHERE OR YOU'LL REGRET YOUR PURCHASE. I could have saved $80. He kept telling that my package was delivered today. When it came (expedited shipping I paid for) it was only 1/3 of the basket and the box was the original part box with 2 other customers return addresses, so I was the 3rd customer they did this to. It was like installing a generic and not an OEM part. Leggi cosa è stato scritto finora da 841 persone e condividi la tua esperienza. ... basic appliance knowledge, also how to send professional emails to customers. They wanted me to start over. Great Selection, Information, and Service. They have a wide selection of appliance parts to choose from and I was actually able to find another part I needed for a different appliance that I had been spending months trying to find. I would be glad to look into this to see how I can help resolve the situation. Not what I call good customer service. Check if Appliancepartspros.com is legit or scam, Appliancepartspros.com reputation, customers reviews, website popularity, users comments and discussions. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN! Beware don't waste your time or money with them! Thank you for taking the time to review our site.