The journey map is a synthetic representation that describes step-by-step how a user interacts with a service. Stakeholder map or a relationship map helps to visualize all the parties involved in the service. Personas can be integrated as stakeholders within a system map. ... You should map out the stakeholder … Stakeholder mapping is the visual process of laying out all the stakeholders of a product, project, or idea on one map. What is Stakeholder Analysis? This becomes particularly interesting when customers have contact with one another or when there are (potential) conflicts between different customer groups. Stakeholders can make or break a project and regardless the type of project, they are the ones you should consider first and foremost. Weebly continues to attract and keep loyal users thanks to its user-friendly design and constant upgrades. Figure 1 – Stakeholder map example, table style (Service Design Studio at the NYC Mayor’s Office for Economic Opportunity, 2017) Figure 2 – Stakeholder map example, circle style (Stickdorn, 2017) In the case presented in this paper, a design team needed to open a … When was the last time you actually mapped your […] The quality of the outcomes is dependent on the insight of the participants, and a diverse group helps to identify key stakeholders from across the entire spectrum of the business. Stakeholder analysis helps you to plan, manage, and understand how to engage and communicate with all the key people who could have an impact on your project. However, its simplicity is what garners the conversations needed for Design Thinking success. Sometimes, people confuse stakeholders … ... marketing and customer service. Nov 19, 2017 - Explore Locale Media's board "Stakeholder Maps", followed by 163 people on Pinterest. The main benefit of a stakeholder map is to get a visual representation of all the people who can influence your project and how they are connected. The Stakeholder Map is an excellent resource for the design team. What: Stakeholder Map Influenced By: Interviews Influences: Personas, Workflows, Journey Maps, Roadmap At first mention, a stakeholder map will undoubtedly be one of the least exciting tools of Design Thinking and Service Design. The process is mapped from the user perspective, describing what happens at each stage of the interaction, what touchpoints are involved, what obstacles and barriers they may encounter. It is a process of systematically analyzing and gathering qualitative information to determine whose interest should be taken into account. Define a specific perspective (e.g., from a customer’s or an employee’s perspective) for each workshop and invite participants with a sound knowledge of the ecosystem either from a shared perspective (such as customers for a customer’s perspective) or from differing perspectives (such as various internal departments if you want to map the internal stakeholder system). A stakeholder map is a type of analysis that allows you to group people by their power and interest. Putting the Stakeholders Before the Project. With three user journeys and three personas, I firstly sketched out relationship map for each journey.… Stakeholder Analysis and Mapping is done to map the interest of your stakeholders. Oct 22, 2018 - Explore Rmkmm's board "Stakeholder map" on Pinterest. System maps have obvious relationships to other tools in service design, such as personas and journey maps. Assemble a cross-functional group of people with a range of perspectives on the business, product, service, or project to create the stakeholder map. See more ideas about Design thinking, Service design, Stakeholder mapping. It is easier to translate the connections and the proximity to of each stakeholder or touchpoint to the user using a circular form. See more ideas about service design, design thinking, map.