The warranty is one year parts and labor for an LCD TV. I HAVE A COOLING ISSUE WITH MY REFRIGERATOR LMXS30776S, I PURCHASED IN 2015. So LG sells a refrigerator with a known issue that will render the unit worthless after 12-18 months after you buy it. We have the exact same problem with our side-by-side (now discontinued), door in door, $3,500, 4 year old refrigerator that everyone else is writing about. I called Monday and they said that a technician had not accepted the ticket so they have to escalate.......I am on day 5 with no fridge, and they just came back saying that a tech will be out to look at the fridge next Friday....based on what they find they will order new parts which will take 1-2 weeks and then we reschedule the tech to come out and install. UNACCEPTABLE. Where there is one there are thousands. A week later after he came for the 2nd time the refrigerator has stop cooling at all. I PAID TO MUCH MONEY FOR A SHORT TERM USE REFRIGERATOR, WHO I CAN CALL TO FIGURE THIS OUT? Or should I not buy it and call LG next time the compressor goes out. If the serial number is defaced, missing or illegible, the warranty with LGE UK is null and void. Hard to get delivery on a large unit now - fortunately it was in stock at our local Lowe's, the kind clerk had it loaded on a truck ready to go out. 6 Tips for Advancing Your At-Home Cooking, https://lgcommunity.us.com/discussion/comment/22175#Comment_22175, https://lgcommunity.us.com/discussion/comment/22474#Comment_22474. Every time something else stops working. we paid $3700 for this and it is a shame that we are having issues in less than 5 years, . Purchase invoice or purchase receipt) along with corresponding model and/or the serial number of the unit must be presented when requesting service under warranty. Huh? Don't, just don't. Thank goodness we live within 5 miles of the store! 2, 2014, your refrigerator will be repaired as to the Cooling System with no I am sooooo frustrated! and diagnose the problem. Same on the dishwasher. * Coverage begins from the date of the purchase. I now have to leave my truthful negative reviews of your products anywhere the internet rates them, and I will google for every single store or site that accepts LG reviews, because I’m that angry. @JamalofLG i had lg technicians check my non working fridge. I spoke with several former LG repair specialist who informed me to; 1) stay away from LG appliances, and 2) LG doesn't fully compensate repair shops for the time and expenses they incur and so many shops will no longer repair their products. The fridge has a sticker with serial number on it. Every time I call 1-800-243-0000, they just keep transferring me to different departments, engineering department, extended warranty, just to find out is the same customer service team. Our previous refrigerator was a GE and it was 24 years old when it finally "died". I bought one. We are not being charged for the compressor but we are charged $425.55 for labor. Hi . I have a washer & dryer the washer went out at three years, likely I bought a third party warranty . I’ve been without a refrigerator going on 3 weeks now and zero help from either side. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. Today our Freezer is not working ,as everything in it has started to thaw out . The only repair shop in western NC is telling us it will be another 2 weeks before they can replace our broken down unit. Now, one year after the repair it has done it again. Shame on you LG. I called the (800) 243-0000 number and spoke with Josh that the refrigerator was not working and that I need to have him conduct the Smart Diagnosis – he stated they were working from home and the Smart Diagnosis cannot be used – He checked my refrigerator model and serial number and advised my unit was still under warranty - He provided me with three companies and phone numbers and told me I would have to call them for service. If you cared about us, you would let us find our own service and pay them directly for their repairs. ), 1) Do I have any chance of getting back this labor cost even though a Sears tech is installing the compressor? Being longtime LG customers, we are HIGHLY disappointed with the product and with the customer service we have received. Shocking . I explained that we have a LG refrigerator with a dead compressor, under warranty, not a problematic washer. Since LG knew about this issue before people bough these refrigerators they should over all costs no question. and LG is deserting it’s customer base. We bought a VERY EXPENSIVE refrigerator in which the cooling system has failed. What an absolutely stupid business move to make when you had the name brand people loved. I received the check quite promptly. And I JUST went shopping two days ago spending over $400 believing it was now safe to rely on the repairs. Bought in 11/2016. So frustrating! Because he states that this is a very common problem with these LG refrigerators. 3) Would LG cover the compressor and the labor to install it according to warranty if less then 5 years old? Warranty Proof The Sales Receipt or Purchase Invoice showing the date of purchase of the Product is the proof of date of Purchase. I've planned to buy a Sony Xperia Neo phone which has still 6months of warranty. The dishwasher bearings went out a few months ago and although covered under a 5 year LG warranty, I can get no one to warranty service it as they don't want to work with LG, I have to pay out of pocket and the main all in one enclosed bearing system is a $700 part for a $800 dishwasher. This is something that they cant fix but it should be under warranty with LG. Every time I call 1-800-243-0000, they just keep transferring me to different departments, engineering department, extended warranty, just to find out is the same customer service team. To use your service plan, you need to contact the number on the bottom of your receipt (which you don't have) or in your service plan booklet. I had called and had a Sears technician come out and asses this. I was told LG will reimburse for it, until know I have not being able to submit my claim. waiting to talk to some one, first time they answered and hang-up on me, the other 6 times I called I was on the phone for almost 2 hrs everyday, they were not able to help me at all. She hadn’t registered the warranty with LG. If the original factory warranty on your eligible LG Home Appliance, LG Home Entertainment product, or LG Mobile Device is set to expire between April 1 and June 30, 2020, LG Support is here to help. They'll always have customers since their fridges are pretty & they splash the warranty info on the front that is longer than other companies, but utterly useless. So you’re saying if I need repairs after the warranty work I must have my receipt to get it serviced? the warranty is cover by the once who " collect you money ". Waited through the weekend nothing. In case you were not aware, LG launched a new warranty I have home service plus through my gas company, they came out right away (at 8pm that evening), and told me that the Freon was gone and the compressor has an issue. I joined the lawsuit, we'll see what happens there, but they don't care. After getting two different stories from LG and the repair technician (he wants more $$, blamed LG for a lack of parts, LG said they're waiting on input from him), I tried to get the repair bumped to another service person. My recommendation to potential buyers is stay away from LG appliances. If you are experiencing issues with your unit, please send me a message at https://lgcommunity.us.com/messages/add with the information below to have service scheduled. So you don't need the receipt. It has 10 year warranty. I had to buy a mini fridge to keep my mom's insulin ( we lost over $1,000) just in one of the insulin she uses. For He ordered the new compressor and will be back in a few days to replace the compressor when it gets here. May have to get a lawyer to help me help them see the light. You may want to use your warranty or guarantee if you think it’ll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. I do not've the bill receipt and if on any stage in the remaining 6months, if i experience any problems in it, Will i be able to resolve it without a bill receipt in any of the SE service centres? Just remember, even if it’s been over a year, you may have purchased an extended warranty or other insurance services. Keep your major appliances protected by purchasing an extended warranty or protection plan today. They're making billions off us. Should I buy this? It includes: © LG Electronics. I tried to called customer service for the past 2 weeks, almost everyday I wait 1.5 hrs. We bought it from Sears. June 6, 2020 1417 hours I realized the refrigerator and freezer were no longer cooling and everything was melting and becoming warm. But if you're not a customer of that carrier (if you took the phone to another carrier) you probably won't be able to make a warranty claim as they won't be willing to deal with someone who isn't their customer. required for all units. the webpage where I suppose to submit it is not working. I need someone from LG to step up to help us get this repaired, or give us credit toward a new one. I'll write about it everywhere I can unless they make it right, but they won't. I don't understand why is so hard to help a 20 yrs value LG customer. All LG Mobile Devices. Check your paperwork to find out how you make a claim. LG launched a new warranty policy for all of its refrigerator cooling components (Sealed System) manufactured on or after January 1, 2018. First one in 2018 took over a month to fix. The LG Warranty Web Site (www.lg-dfs-warranty.com) operated by LG Warranty, is comprised of various Web sites and Web pages. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. The linear compressor broke in July. Please guide me. Rod must be registered within 30 days of purchase on the G. Loomis website to activate warranty The best way to find out for sure is to check product documentation. All Rights Reserved 2020. I know they aren't going to fix it. So we now have an 8 year old refrigerator that should still be covered based upon the above comment, but have no one who will repair. In my manual on page #47 it clearly states that parts and labor on the compressor is 5 years. In time the burn-ins were getting worse and worse and the warranty ended. Had to wait for a week before anyone could come out to diagnose so all the food is definitely spoiled because even though they offered the mini fridge reimbursement, I didn't want to risk buying it and turned out i'm not eligible for LG service. I HAVE RNN AND APN #'S TECHNICIAN COME THIS MORNING AND HE SAID THERE IS UNREPAIRABLE ISSUE, HE WILL SEND HIS REPORT TO LG AND I HAVE TO WAIT COUPLE DAYS FOR LG RESPONSE. It was fixed with a medium amount of hassle. It’s been 35 days, 35!, and we can’t get service. How many millions of dollars will you lose now that your most loyal and long-term customers are never going to buy your brand again? They I being almost 2 months with this issue and I have an elderly parent living with me who depends on her insulin to be refrigerated. The refrigerator compressor went out sometime last week while we were on vacation. We had to wait almost two weeks for a repair. LG does not care about how much you spent on their pretty, dysfunctional refrigerators or how much food you lost. The LG manufacturer warranty is only valid when accompanied by the original invoice, sales receipt or confirmation from LGE UK of the warranty period. Sales receipt or proof of purchase required. They will not hold up to the test of time. Wasn't it to cover parts/labor 5 extra years because those models are bad? He offered immediately to come look at our washer (?) LG refrigerators come with a five-year warranty for cooling (sealed) system components and a 10-year parts and five-year labor warranty for the linear/inverter compressor. They do offer in home service for 30 inches and larger. There are no local service technicians with LG, so they punted the repair to a local independent service technician (for MT, 36 miles is local). No longer does LG mean top quality and reliable. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. LG's reply is simply, "we'll give you up to 250$ to rent a mini-frig." Each LG product has a different set of warranty conditions, so please refer to information below. The site then directs one to "find an out of warranty technician" and pay out of ones own pocket for something that is indeed covered. LG TV Warranty Information. The lady told me to wait a moment while she checked this info (i'm assuming she had no idea what i meant when i said i got it from LG … I waited a few days, then called him to follow up on when we can expect to have the fridge repaired. Not because it will always cost more than that, but because you cut it so close to the margins and the attitude it sets with the shops. Clearly with some of the other posts in other areas of this forum there is a major design flaw with the LG Refrigerator Ice Makers. But they'll keep sending a guy. Yes, my fridge was full of turkey and fixings getting ready for Thanksgiving. (sealed) system components, please see below chart for details. Warranty Period LG Electronics, since 1st July, 2012, is providing warranty on its product for a period of Twenty-Four (24) months or Two (2)years in respect of service On all LG Products in Nigeria. First to fix the ice maker, he was not able to fix it because now it seems the refrigerator has a leak, then the compressor is not working, then Cooling (Sealed) System is failing. The warranty has expired, but shouldn't the repair have a warranty? What a crappy dishonest company. Thanks! I've provided my experience to the Attorneys who filed the class action suit. But reliable means TIMELY repairs and replacements too, and properly taking care of your customers’ losses. LG Service Plans for home appliances. LG may at its discretion authorise a free of charge repair, if in LG's opinion, the phone, battery or accessories needs repair because of a manufacturing or materials defect, appearing and notified to LG in accordance with this warranty, within such period. @JamalofLG I have an LG technician coming and is asking for a proof of purchase or a receipt. Designed with you in mind, LG products offer innovative solutions to make life good. A technician has come to our house a few times now. 6 Tips for Advancing Your At-Home Cooking. The service number is 1-800-243-0000. They said they'd reimburse the mini fridge I bought, nothing yet. Under the LG Refrigerator Class Action Settlement, LG is implementing the following immediately: LG will provide Settlement Class Members with an extension of their limited warranty to five (5) years after the date of purchase of the LG Refrigerator at issue, with Labor Costs to be fully covered and the other Enhanced Customer Care benefits described above. (I suspect he is authorized to work on LG). We have only owned this unit 16 months. OR LG WILL ISSUE ME A REFUND? period policy for all of its refrigerators on January 1, 2018. Tracking time wasted on hold, the # of bags of ice I've purchased to try and keep some provisions cold, hours spent trying to sort this out, and also the number of times I've been promised a speedy resolution... it's unconscionable that a company functions this way. You try to live without a refrigerator. Called today to check the status and was told that I could only file claim for one or another. But I'm not able to claim it as i have lost my purchase receipt. Hmm.... seems to happen every call now. This is unacceptable and I will not put up with this. I also have an LG TV I'll keep my fingers crossed that it will not break down prematurely. I have returned home to significant damaged wood flooring, mold on baseboards of refrigerator built-in cabinet and all the food in the refrigerator spoiled. Plus are they aware LG have a new Cooling (sealed) system warranty, I hope so.. Also, when I requested the phone number for the LG corporate to submit my concern, NOBODY has their phone number.... Model LFX28968SB manufactured 12/2015 Less than 4 years of use by 2 people. LG Service has gone down the tubes. LG French Door Refrigerator is a piece of junk. We were an LG household, for all appliances. Both are not working due to main mechanical part failures. I bought the TV new from a pawn shop for $1200, I was able to register the 1 year warranty with LG because I found out where and when the original purchaser bought it originally, without a receipt I was unable to get the Squaretrade warranty, which I … With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. I haven't had use of this fridge since Sept. 11. Register your LG product for a Chance to WIN A PRIZE. I've filed a complaint with the BBB and won't let up on LG. Here are some tricks for fixing it even if your warranty doesn't apply. Started out with ice maker not working, all the help, hints, videos, nothing fixed the issue. i lost my proof of purchase receipt and I need to get my phone fixed. It will let you down, and the company doesn’t care. which only guarantees that we will get subpar, shoddy repairs or parts! I started the online claim process through LG website for the refrigerator but it won't let me "continue" as it states it's "out of warranty" which is not true, the compressor is covered for 5 years! They already got your money. Now on second complete failure. Intermittent cooling in both freezer and fridge. Rather just have ours fixed please help! But guess what, 3 weeks later and it broke AGAIN. I purchased an LG refrigerator AND dishwasher at the same time 2/2016. You cap the reimbursement to not compensate for the amount of food that fits in your style of fridge. Oaxtepec, The repair would be covered for the refrigerator with or without the purchase receipt. 2) The Sears tech wants to sell me a 3 year warranty. store in which you purchased the unit, available when contacting an agent. is there another way that I can get a copy of it? The new warranty extended its labor portion of the warranty to 5 years for its cooling (sealed) system components, please see below chart for details. LG - GET YOUR ACT TOGETHER and fix what you make. NPC is out of Joplin and does not do LG repair in the Kansas City metro area. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! This is a horrible company. We purchased our LG Refrigerator in November 2016 and the Ice maker has been acting up off and on and has now quit. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. Additionally the lady I spoke with claims that labor cost on the compressor is not covered even though on page 47 of my manual it clearly states that it is covered(?! They do allow you to email in a service request through their website. Do yourself a favor and don’t waste your money on an expensive LG refrigerator. 6 months. And I was one of your most loyal and patient customers! You'll need information on the receipt to proceed with using the service plan. Other parts replaced. Please guide me. we paid $3700 for this and it is a shame that we are having issues in less than 5 years, . The new Well, that was more than 3 weeks ago. Register your LG product for a Chance to WIN A PRIZE. LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. Won't stay cool longer than a week. Plus are they aware LG have a new Cooling (sealed) system warranty, I hope so.. I don’t love my fridge enough to have to wait AGAIN now that it broke just three weeks after the first repair knowing how much food I will lose and how long I have to wait and live like this again. cost to you whatsoever, parts or labor! Generalities are useful for determining whether even to bother looking for the receipt or user’s manual. Also for the last few weeks the Fridge does not seem to get below 46-48 degrees even when set on 33 and our food is going bad quickly because of that ( Milk does not last more than a few days) . Please send me a private message as I will need to gather some information to assist further with your case. Demo rods are not covered under warranty. Much cheaper for you in the long run. The LG Warranty Web Site (www.lg-dfs-warranty.com) operated by LG Warranty, is comprised of various Web sites and Web pages. What about the class action lawsuit that made you extend the warranty 5 extra years on the covered models in the suit? When I bought my phone, I asked for a soft copy of the receipt that was to be sent to me in my e-mail, however I never got one. I look forward to your reply for any help. The warranty is expiring and I need to get it checked out. PEACE OF MIND IN UNCERTAIN TIMES. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping.