Our mobile services are postpaid, NOT prepaid; View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs. They are fully deserving of a one star from me. Xiaomi Redmi Watch. I think their prices are really competitive and website is easy to navigate and understand. Just tried to get rid of me from the call. They were great for me. These are at additional costs and were legitimate calls made via the network. The MATE team. GREAT COMBINATION!!! I’ve had an excellent experience with Mate mobile (and NBN)Perfect service in all areas.Easy billing and payments.Generous data inclusion with on par download speeds. The MATE team. However, its â¦ Read more. We also advised you over the phone that if the issue persisted, we would recommend testing a second mobile handset and letting us know the results. I could not be happier with the support get from Mate. A member of our team will contact you to discuss this matter further as Product Review is not a support forum. Huawei Mate 10 Android smartphone. I just received the Sim card today after 9 days and tried to activate it.Still not working after the recommended 10min waited over an hour still not working, tried calling they close early and can't get support. Get latest I-Mate Mobile Phones review & price of new GSM, GPS & flip cell phone models. I was with Mate for a bit over two years. Excellent customer service from day one, probably the best I have ever experienced from an internet service provider. I have both NBN and a sim bundle with them. However I do find it lousy that they do not have a 24/7 support service. I will rate my Mate mobile experience 10 out of 10, keep up the excellent service. Regards, Reviews; Mobile Phones; Huawei Mate 20 Pro review The Huawei Mate 20 Pro is still a powerful device, and now it's cheaper By David Lumb 07 October 2020. We signed up on a Monday and asked for our internet to be activated on the Friday (our move in day). By Gareth Beavis . Read more. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I live in rural VIC and cell service is always great. They give me bonus data every now and then which is great. Really impressed with Mate as a service provider, We can confirm you were signed up to MATE via an alternate sales channel (ACN). Huawei Mate 9 vs Samsung Galaxy Note 8 Mobile Comparison - Compare Huawei Mate 9 vs Samsung Galaxy Note 8 Price in India, Camera, Size and other specifications at Gadgets Now Wed, Nov 18, 2020 | Updated 03.43 PM IST Very reliable advice from the sales department to technical support. The service over the phone was great. It is impossible to talk to anyone at Telstra and many of the other ISP's, to resolve the many issues with them. Announced Oct 2017. It is clear that your ACN representative did not inform you of the plan details correctly, so we would highly recommend following this up with your IBO. Gamers and those who like to watch videos on the way to â¦ On the day that we moved in, I had a call from a MATE rep asking if everything was okay, and for some reason our devices were connecting but no internet. Mateâs brand-new mobile plans can be purchased as stand-alone products, or bundled with a Mate NBN plan for lower overall prices. I regret moving to Mate. Worst customer support. Download free unlock I-Mate software, themes, games, ovi maps, PC suite application & java apps. Your trust is our top concern. From contract & pricing over connection speeds to customer support everything is exactly how it's supposed to be. Thank you Luke. The Huawei Mate 20 Pro is easily the most feature-packed phones, even nearly a year after it was announced. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. The wheels have well and truly fallen off. The online casino has a simple, but player friendly website design and gaming interface that is easy to use. All day Sunday’s and outside their service hours your on your own, which for a company wanting to compete with all the other ISPs is not good enough. We can see that you contacted our support team regarding this issue and we advised you to run some troubleshooting. Mate Communicate uses parts of Telstraâs 4G and 3G mobile network, which covers an impressive 23 million Australians. Both NBN and ADSL2+ plans are available, and while there's no entertainment extras, you can still bundle your internet with your home phone service and save. My handset is hardly 14months old and never have had any issues with previous 2 providers. Thanks! You are accessible, professional and have great customer service. Their support - Adam, once heard I am not happy with the service and want to churn away, become very offensive and wants to cut my internet right away. It has a fantastic camera, superb screen, competition-beating battery life â¦ To check your mobile data usage, and any available data in your data bank, you will need to dial the following sequence on your mobile phone: If I change my mobile plan to mate can I keep my number? Crap service. © 2020 ProductReview.com.au Pty. Xiaomi Redmi Note 9 4G. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. I called them about roaming and they sorted it out all instantly whilst i was on the phone. I would have kept my service with them. Announced Oct 2018. MATE protects Aussies from bad service, instead offering great service to all of their customers. No dropouts either. Mobile phones reviews. Never had a drop out or anything. Woeful customer service Constant drop outs every day at the same time Incompetent billing staff who take debit for yr bills without even sending you relevant invoices to indicate how much money they are taking On four separate occasions in 16 months ongoing outages have left several customers without coverage for as long as three days yet they constantly still charge you for the entire month with no explanation no apologies and no discounts or incentives on the next bill Basically this company went from average to very bad very quickly. The MATE team, Have you contacted our support team regarding this issue? I find that I don't have to wait forever on the phone, before getting through to someone. Bundled with NBN 100. You guys rock! We can also confirm you made international calls from your mobile service and the plan you signed up for did not include any international calls to the country dialled in the package. Mobile-mate offers a very speedyâ¦ Mobile-mate offers a very speedy service, good quality products and so easy to shop. We can see that you will be moving your services to another provider and when you do so, you will be able to retain your phone number provided you request to port this with the new provider. I hardly get 2 bars in my location and this is only happening since I moved. I tend to struggle with electronic skills but Luke help me through with ease. 126. camera. Example. Honest, reliable service is hard to come by so I was very pleased with our experience â¦ Check full specification of Huawei Mate 30 Mobiles with its features, reviews & comparison at Gadgets Now. Review collected in partnership with MATE. He helpfully sent me some recommended modems but didn't push on me the one that they sell (very much appreciated this)- I got a new modem and connected and I am getting 45mb down 18 down which is pretty close to what I signed up forConsidering how bad some of these internet providers are, I VERY much appreciated Mate! We're only 4 days into our service with MATE now (so early days) but early signs are so positive I couldn't help but write a review already :). Read more. That is my problem not Mates. Good customer service, friendly and professional. Now in the hunt for another service providerZERO . Check out what 13,319 people have written so far, and share your own experience. Really don't think I could ever go to another company now that I'm with MATE. Although I won, I naturally never got reimbursed for my time and effort. Anyway, they refuse to wait for me to churn but cut my internet over the phone.TLDR: Don't expect any customer service if you are having issue with their service. Overall Iâve been very happy since switching to Mate for what I pay and give them 4 stars ...even though they go overboard with the whole âMateâ terminology and theyâre connection drops out a bit. MATE has its 5 stars well deserved.To be honest I had very sad experiences with other providers before and even had to go to court over an dispute with a bigger ISP once. $50 per month for 2 mobiles with unlimited calls to standard national numbers, unlimited SMS and unlimited international calls and SMS to 15 selected countries. Mate Internet Review: The Verdict . You’ve gotta do better Mate! They should take over Telstra and Optus. I will not recomend anyone else. Regards, Overall, I have been very happy with Mate. Unfortunately my area is heavily a flat spot for all mobiles. We wish all the best with your new provider. We do not offer any other payment methods besides direct debit via credit/debit card. I have not experienced any problems with the network coverage since changing to Mate. 1) Mate is a Post paid service which I knew after a few months when I got a huge bill as I went over. Apparently, they don't offer any prepaid services.2) The only payment option available is direct debit and you cannot choose to do Bpay or Bank transfer3) You cannot freeze your account, you cannot stop the services, or else you cannot use your number again.4) This company has no ethics or morals, worst customer service ever. The sign up process is super easy, and communication is prompt and clear. | Read 12,461-12,480 Reviews out of 13,319 Do you agree with Mobile-Mate's TrustScore? This is the sole reason I moved from Telstra to Mate Communicate. Google Pixel 5 vs Huawei Mate 10 Pro Mobile Comparison - Compare Google Pixel 5 vs Huawei Mate 10 Pro Price in India, Camera, Size and other specifications at Gadgets Now Sun, Nov 29, 2020 | Updated 11.57 PM IST Recommended. Our mobile service uses the Telstra Wholesale mobile network, and we can confirm that we have no reported issues with other customers at the current point in time. Have been very happy with Mate. 2) The only payment option available is direct debit â¦ Mon, Nov 30, 2020 | Updated 10.13 AM IST Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you. Zero regrets. Trying to find an app to download still looking but it's all good.Thanks my new Mate. Updated: Oppo Find X2 Pro Camera review: Excellent standard-wide. I wonder why I waited so long to change from Telstra, Mate made the whole process effortless. Cant express dissatisfaction. Australian customer service. ProductReview.com.au has affiliate partnerships. I just find I struggle with download speeds/coverage a bit more then my previous network. Appalling. Regards, We also sent you an extensive email requesting further information at the end of October, however, you have not responded, nor have you contacted us further about these issues you are experiencing. | Read 12,061-12,080 Reviews out of 12,932 Visit numobile to â¦ The phone (model EVR-L29) ran EMUI 9 â¦ The Mate X will cost a staggering â¬2299 for the 8GB RAM/512GB storage model when it launches sometime in 2019. Will be switching my internet over when my contract runs out as well! Very good speed and data download consistent steady. Casino Overview. How cam I change my phone number? It is 8pm on a SAT night (fair enough) and I have 0.32 Mbps (Internet Speed Test). So called them asking about their 1 month free cancellation policy. I am a mate customer. © 2020 Trustpilot A/S. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Highly communicative company and wish I had done it much sooner! There have been no dropouts. Apparently, they don't offer any prepaid services. generally I haven't had an issue but they just don't deliver when you need it. NBN has a unique position in the market and other than with ISPs, mistakes done by NBN can sum up to political consequences. In such situations you wish to be with MATE and their strong commitment to 100% reliable Australian customer support. A good price plan for my needs, and found that coverage has been good and reliable. MATE protects Aussies from bad service, instead offering great service to all of their customers. Very happy with this service!- Signed up to Mate- 24 hours later it was connected- I had a problem with my BYO modem and only waited about 5 minutes to connect to their support team who walked me through configuring my modem. With MATE, you can be assured youâre in safe hands and Iâm proud to be part of their team. Signed up with MATE a few weeks ago. Companies can't alter or remove reviews from ProductReview.com.au. The only negative is Italy is not one of the 15. Their pricing is also extremely competitive. Based on a total 3G and 4G network coverage of 98.8% of the Australian population. Also good price when adding a mobile SIM. Data plans packed with heaps of data, calls and texts. Casino Mate players can benefit from a myriad of table games, online pokies , and video poker. This is 1 MONTH risk free not like 3 DAY TRIAL. Features 6.53â³ display, Kirin 990 5G chipset, 4500 mAh battery, 512 GB storage, 8 GB RAM, Corning Gorilla Glass 6. Read more. Casino Mate NZ â Actual 2020 Review for New Zealanders Casino mate mobile is a superb gambling platform that has so much to offer for New Zealand gamers. All I was told to do is check th... e service on a different handset without even advising or checking the settings on my handset. I do recommend them. and of course all at a competitively low monthly cost. I'll be using them again. Quite affordable good rates. I can't believe how easy it was to get my internet set up. Features 5.9â³ display, Kirin 970 chipset, 4000 mAh battery, 64 GB storage, 4 GB RAM, Corning Gorilla Glass (unspecified version). iPhone 12 Pro Max review. Perfect service. Read more. Regards, I had turned in & off my mobile device few times, hoping that it would reset, it would work but not at all. Rude arrogant and bullheaded. Buy Huawei Mate 30 online at best price in India. Announced Sep 2019. Regards, If you're looking for unlimited data, no contracts, and no setup costs, Mate Communicate offers some of the best pricing on the Aussie broadband market. With Mate Communicate they understand the issue immediately, and provide the assistance their customers require. Write a review on ProductReview.com.au! I got to talk to Australians in Australia. Shares. Read more. 1. More news . Its hours are from 8.30am to 7pm Monday through Saturday, closed on Sundays. Great service and excellent NBN connection. Read more, Absolutely fantastic.Easy sign up to mobile and NBN internetExcellent network coverageAwesome plans and ratesAwesome customer service. Sale staff great but passive aggressive IT support staff who speak to you like you are an idiot. their customer service is friendly and they do their best to get problems fixed as quickly and as easily as possible. Mobile-Mate has 5 stars! Telstra network but MATE price.Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97% of the population with 4G.MATE price starting from only $20 without contract, month to month basis. Apple iPhone 12 Pro Max review OnePlus Nord N10 5G review. How does Mate compare to other internet providers? I am very happy with the customer service given by Mate. The MATE team. Great price!!! Easy to contact and talk to. Still have problems with my internet but it's apparently not their problem. We sent you an extensive email requesting further information at the end of October, however, you have not responded, nor have you contacted us further about these issues you are experiencing.... We did not try and "get rid" of you from the call at all, this is completely baseless and incorrect. The MATE team, Been with Mate mobile for a while. Features 6.53â³ display, Kirin 980 chipset, 4000 mAh battery, 128 GB storage, 6 GB RAM. My Telstra mobile connection is 51.1 Mbps for which I'm paying ~1/3 of what I pay letsbemates.com.Only reason I haven't changed is I'm lazy but I'm now getting p*ssed off. Mobile-Mate has 5 stars! Great service. We have never claimed that our services are pre-paid, nor have we ever offered any alternate payment methods. I’ve had an excellent experience with Mate mobile (and NBN). The pricing is good, and local support even better. Living in Australia, I need to be able to speak to people who understand how things work in Australia. Snail data speeds. In the UK, EE will begin shipping the phone on its 5G network in Q3 2019. I had to move and unfortunately they could not provide the service in the new development because there was no nbn connection. Truly disappointed and p@#*Rd off.If you guys try taking anything from my bank account you will be sadly mistaken as being a lawyer, enough said.What happened to this company? I believe to have discovered that in some circumstances NBN can be found to be lying to customers and Internet Service Providers likewise. 2. Plans will be available to purchase from 21 November, 2019 (with the exception of the Soul Mates plan, which launches in December), and are offered on a SIM-only, bring-your-own-phone basis. Please note: In â¦ Check out what 12,932 people have written so far, and share your own experience. I called them about roaming and they sorted it out all instantly whilst i was on the phone. Xiaomi Redmi Note 9 5G. Yes experienced continuous drop outs. I needed to be guided by a team member to change my mobile to Mate and to link it with my NBN. Ltd. All Rights Reserved. While the wide-angle lens doesnât capture the widest shots out there, it does depict wonderfully sharp, focused images that are brimming with detail. But with Mate, you're answered straight away by an English speaking real person. Similar opinion? When I signed up I was told that it was a prepaid service. Low price doesn’t always mean bad internet. If you are experiencing any issues with speeds and/or coverage, definitely get in touch with our support team. Highly recommended. Listing monitored by MATE representatives. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. When I signed up I was told that it was a prepaid service. In such situations none of the ISPs will be able to provide affected customers with the full truth, because NBN is not involving them in full honesty. Extremely happy with Mobile Mate's range and the speed of their service. After 2years with MATE I can now finally recommend an ISP for the first time, because MATE is actually really excellent.Note: While customers can change their ISP, they still can't run from NBN. Been with letsbemates.com.au for over 2 years now and I have to admit they are the best Internet Service Provider I've ever been with. Updated The iPhone 12 Pro Max is the biggest and best iPhone you can buy â but itâs no iPad mini rival. Letâs start with with final total score of 136 points. Return or swap your phone anytime. I found Mate to be really easy to join. The Huawei Ascend Mate 7 is a very large phone, one whose display is close to tablet-like proportions. Not totally sold on the network coverage as of yet but early days. After numerous experiences with various other internet providers in other apartments I've lived in, MATE was truly a breath of fresh air. I appreciate this company so much-- they communicate clearly in a way that even this geriatric non tech-savvy geriatric can understand. Looking for a new mobile plan? Read more. I was unable to use internet, WhatsApp, Facebook, Maps, etc - basically anything that I had to use internet at all. Excellent communication plus MATE generally providing the option for cancellation within a month gives customers actual reassurance of overall quality. I hardly get 2 bars in my location and this is only happening since I moved. Easy to set up and do like the emailed notifications of upcoming billing too. Regards, Read more. With MATE, you can be assured youâre in safe hands and Iâm proud to be part of their team. Overall I’ve been very happy since switching to Mate for what I pay and give them 4 stars ...even though they go overboard with the whole ‘Mate’ terminology and they’re connection drops out a bit. Pokie Mate is an Australia friendly online and mobile casino that operates on a browser-based software platform. The Internet service was always solid. Please contact firstname.lastname@example.org. Customer service is always great. The Mate 40 Pro camera does not disappoint and I was astonished by the level of detail it produced consistently with some of the snaps I had taken. Apple iPhone 12 mini review TCL 10 5G UW hands-on: Verizon 5G speed test ... P40 Pro, and Mate 30 Pro. However I do find it lousy that they do not have a 24/7 support service. Read more, I love that I have coverage wherever I am so I am able to be contacted. 28 Nov 2020. Mate communicated well throughout and provided clear instructions. Seriously these guys are so friendly and they talk to you as a person (not the generic customer service help that check issue on an automatic page giving you automatic answers). My wife and I chose the better mates 15GB with data banking up to 100GB.GREAT IDEA when away from wifi. Terrible service when they hear you are not happy with the service.Sign up process was okay, but during peak hour the latency spikes a lot which didn't happen for any of my previous ISP. Most excellent customer service in the segment. Service was good, no complaints about Mate. Turned out I couldn't because my modem was locked to TPG. Huawei Mate 40 Pro Reviewed on DxOMark: Itâs the New King of Mobile Photography. Simply ingenious company management. Thanks for your review! Wow activated our new sims at 1.55pm today wasn't expecting anything to happen today at all it's Saturday lunch and by 430 our numbers have been ported and our new sims are up and running even though Optus jumped the gun turned all online stuff for virgin off and made it incredibly difficult to get our customer acc number another reason to tell Optus we wanted not to move to them, mate and barefoot have been great now we have mobiles and NBN through them. The items we received were as pictured. I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. Data downloads have been sufficiently fast. Quality pre-owned phones, 51-point tested and nucertified in Australia. The Huawei Mate 20 Lite is a handsome phablet with an attractive and all-encompassing display and some impressive dual-camera tricks. All I was told to do is check th... Read more, We sent you an extensive email requesting further information at the end of October, however, you have not responded, nor have you contacted us further about these issues you are experiencing.... Read more. The MATE team. I like how these guys operate. Your mate Maty Ryan, Australian goalkeeper and MATE team member I love the unlimited data using mate. Huawei Mate 30 Pro 5G Android smartphone. I decided to try MATE after reviewing the whistle out website. They organised an NBN rep for the next day who arrived around 11am and sorted it all out for us. Have used mate for awhile now. Also during the churn from another provider the process was made very easy and fluid under the instruction of the amazing customer service rep I spoke with. I feel like at MATE they charge you a fair price, it sounds right. Would highly recommend. Did I read it wrong or something. Further details in the disclaimer. Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. All rights reserved. Mateâs number is 1300 876 283; Mate aims to return all calls within one hour if unavailable and encourages use of the call-back system. Luke did a wonderful job. Mate support is based entirely in Australia â in Western Sydney to be precise. Latest devices. Xiaomi Redmi Note 9 Pro 5G. I really hope the service stay the same, sadly it often change when ISP gets bigger but I have great hope!A big thank you for the tech team that never lost patience in assisting me! Internet speeds are fast and no issues to date. Huawei Mate 10 Pro Review 4.0 The Huawei Mate 10 Pro is a powerful phone that uses a dedicated AI processor to improve camera capabilities and day-to-day performance. Read more, Been with Mate mobile for a while. Best customer service in australia. I do not remember the last time I had such a good customer service from a ISP. Cutover was easy and local support is there to help as well. Huawei Mate 10 Pro review: The companyâs best phablet yet and a fantastic big phone that stands alongside the P20 Pro and P20. ZTE Watch Live. My wife and I chose the better mates 15GB with data banking up to 100GB.GREAT IDEA when away from wifi.No problems with coverage. Never had a drop out or anything. Read more. My handset is hardly 14months old and never have had any issues with previous 2 providers. After long support one nice person fixed the problem then, a year later when i rang back about a different issue they removed the fix and then acted like bullies. The MATE team. Regards, Just to clarify, we do not offer international roaming at this stage. Yes, you can keep your existing mobile number. I’m an age pensioner and this couldn’t have been made easier for me. All the people there I've spoken to, be they in sales or technical support, have been polite and patient. Best customer service in australia. Calls keep having dead voice. Huawei Mate 20 Lite Review Itâs rare that a phone as accomplished as the Mate 20 Lite is hard to recommend but cheaper Honor phones stand in â¦ So where to start1) Mate is a Post paid service which I knew after a few months when I got a huge bill as I went over. About this review: I wrote this review after spending two weeks with a Huawei Mate 20 X review unit supplied by Huawei. I only pay for the amount of data I want, where as when I was with another service the min I could pay was $50 for 50g even though I won't even use a quarter of that. On 31st October 2020 from 3pm to 9pm in Hillside, Victoria 3037 I had visited my sister a very long time. TCL 20 5G. Huawei Mate 20 Android smartphone.